Responsible Gaming at bw99 — Your Wellbeing Comes First
bw99 is committed to providing a safe, fair, and enjoyable betting experience for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support needed to keep gambling fun — and to recognise when it may be time to step back.
Our Commitment to Safe Play
Gambling at bw99 is meant to be an enjoyable form of entertainment. We take our duty of care seriously and have built a comprehensive responsible gaming programme that supports every player in Bangladesh.
At bw99, we believe that gambling should always be a leisure activity — something you do for fun with money you can comfortably afford to spend. It should never be viewed as a way to earn income, solve financial problems, or escape from personal difficulties. When it stops being fun, it stops being healthy, and that is when bw99's responsible gaming tools are here to help.
Our platform is strictly restricted to adults aged 21 and above. Every account on bw99 goes through an age verification process as part of our Know Your Customer (KYC) procedure. We employ multiple layers of checks to prevent underage individuals from accessing our betting and casino products — protecting young people is a non-negoti able priority for bw99.
We also recognise that problem gambling can affect anyone, regardless of background, income, or experience level. Players across Dhaka, Chittagong, Sylhet, Khulna, and every other city in Bangladesh deserve a platform that genuinely cares about their long-term wellbeing — not just their next deposit. That is the foundation on which bw99's responsible gaming programme is built.
The responsible gaming tools described on this page are available to all registered bw99 players at no cost and without any negative impact on your account standing. Using these tools is a sign of strength, not weakness — and our support team is available 24 hours a day, 7 days a week to assist you in activating any of them.
🔞 21+ Age Requirement
bw99 strictly enforces the minimum age of 21 years for all players on the platform. This is not just a policy — it is a fundamental commitment to protecting young people from the potential harms of gambling.
All accounts are subject to identity verification. If a player is found to be under the age of 21, their account will be immediately suspended, all funds will be returned to the originating payment method, and all associated data will be handled in accordance with our Privacy Policy.
If you believe a minor may be attempting to access bw99, please contact [email protected] immediately. We will investigate and act on every report within 24 hours.
Key Principles of Responsible Gaming
Six core principles that guide how bw99 approaches player safety and responsible gambling every single day.
bw99 treats gambling as a form of leisure, like watching cricket or going to the cinema. Your gaming budget should come from disposable income — money set aside for entertainment — never from savings, salary, or borrowed funds. If you find yourself gambling to cover bills or debts, please use our support tools immediately.
Decide in advance how much you are comfortable spending in a single session, a day, a week, or a month — and stick to that limit. bw99 provides built-in deposit limit tools that enforce your chosen cap at the account level, removing the temptation to exceed your budget in the heat of the moment.
Long, uninterrupted gambling sessions are associated with greater risk. bw99 encourages all players to set time limits for their sessions and to take regular breaks. Our time-out feature allows you to temporarily pause your account for a chosen period, giving you space to reset and return with a clear head.
One of the most dangerous patterns in gambling is chasing losses — increasing stakes after a losing streak in the hope of winning back what you have lost. The outcome of every bet and every game on bw99 is governed by certified random number generation. Past losses have no bearing on future results. Accept losses as the cost of entertainment and walk away when your budget is spent.
Never share your bw99 login credentials with friends, family members, or anyone else. Your account is linked to your verified identity and your registered payment methods. Sharing access removes your ability to control your own responsible gaming settings and creates security risks. If you suspect someone else has accessed your account, contact [email protected] immediately.
Problem gambling thrives in secrecy. If gambling is causing stress, conflict, or financial strain in your life, talking to someone you trust is a powerful first step. bw99's support team is also here to listen without judgement and to help you activate any of our responsible gaming tools. Reaching out for help is always the right choice.
Your Responsible Gaming Toolkit
bw99 provides a full suite of account management tools that put you in control of your gambling activity. All tools are available free of charge to every registered player and can be activated by contacting [email protected] at any time.
Set a maximum deposit amount over a daily, weekly, or monthly period. Once your chosen limit is reached, bw99 will block further deposits until the period resets. Reducing your limit takes effect immediately; increasing a limit requires a 7-day cooling-off period.
- Daily limit: Caps total deposits in any 24-hour period
- Weekly limit: Caps total deposits across a 7-day rolling window
- Monthly limit: Caps total deposits across a 30-day calendar month
- Instant activation via [email protected] or account settings
- Limit reductions take effect immediately, no delay
Need a short break from bw99? Our time-out feature temporarily suspends your account for a period of your choosing. During a time-out, you cannot log in, deposit, bet, or access any games. Your account balance and history are preserved and fully accessible when the time-out ends.
- 24-hour time-out: One full day away from the platform
- 7-day time-out: A one-week break for perspective
- 30-day time-out: A full month of enforced distance
- Custom duration: Request any period up to 6 weeks
- Cannot be cancelled early once activated — by design
If you feel that gambling is genuinely harming your life, self-exclusion is the strongest tool available. A self-exclusion permanently closes your bw99 account for a minimum period, and bw99 will not send you any marketing communications during this time.
- Minimum 6-month exclusion period enforced
- 1-year and 5-year options also available
- Permanent exclusion available on request
- Remaining balance is returned to your verified payment method
- All marketing is suppressed for the full exclusion period
- Re-registration is blocked during the active exclusion window
Set a ceiling on the total amount you are willing to lose over a given period. Once your loss limit is reached, bw99 prevents further gameplay until the period resets. This tool is especially valuable for players who prefer to track net outcomes rather than raw deposit amounts.
- Daily, weekly, and monthly loss limit options
- Net loss tracking across all games and bets
- Instant block applied when limit is reached
- Reductions take immediate effect; increases require 7-day review
Set a session reminder that notifies you at regular intervals — every 30, 60, or 90 minutes — of how long you have been playing and your net session outcome. This gentle nudge helps keep you aware of time and spend, reducing the risk of extended unplanned sessions.
- 30-, 60-, or 90-minute reminder intervals available
- In-platform notification displays session time and net outcome
- Opt-in via account settings or by contacting support
- Does not interrupt active gameplay — reminder appears between rounds
Your full account history — every deposit, withdrawal, bet, and gameplay session — is available to you at any time through your bw99 account dashboard. Reviewing your activity regularly is one of the most effective ways to stay aware of your gambling patterns and catch early warning signs.
- Complete transaction history with timestamps and amounts in BDT
- Bet-by-bet record for all sports, cricket, and casino activity
- Downloadable statement available on request from support
- Retained for 5 years per bw99's data retention policy
Warning Signs of Problem Gambling
Recognising the early warning signs of problem gambling is the first step toward getting help. If any of the following patterns sound familiar — in your own behaviour or in someone you care about — please reach out to bw99 support or a professional counselling service without delay.
Quick Self-Assessment
Answer these questions honestly to assess whether your gambling habits may need attention. This is not a clinical diagnostic tool — it is a starting point for self-reflection. If you answer "yes" to three or more questions, we strongly encourage you to contact bw99 support and consider speaking with a counsellor.
0–2 "yes" answers: Low risk — continue playing responsibly with awareness.
3–5 "yes" answers: Moderate risk — consider activating deposit limits or a time-out.
6+ "yes" answers: High risk — please contact bw99 support and consider self-exclusion.
Getting Help & Support
You are never alone. bw99's support team and external counselling resources are here around the clock to help you take back control.
🤝 Contact bw99 Support
Our responsible gaming support team is available 24 hours a day, 7 days a week — including all Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).
To activate deposit limits, a time-out, self-exclusion, or to simply talk through your concerns, reach out to us at any time. All responsible gaming enquiries are handled with complete confidentiality.
Email us at:
[email protected]If you feel that bw99's in-platform tools are not sufficient, or if you would like to speak with a qualified addiction counsellor, the following types of resources can provide professional help:
- Licensed addiction counselling services operating in Dhaka and major cities
- National mental health helplines available in Bangladesh
- Community-based support groups for gambling addiction
- Hospital-based addiction medicine departments in Chittagong, Sylhet, and Rajshahi
- Gambler's Anonymous-style peer support networks
Ask your GP or contact a mental health professional in your area for a direct referral to the most appropriate service for your situation.
If you share a device with children or teenagers, bw99 strongly recommends enabling parental control software on your browser or operating system to prevent minors from accessing online gambling platforms. Always log out of your bw99 account when your session is complete, and never save your login credentials on a shared device. Most modern smartphones, tablets, and computers running Android, iOS, or Windows include built-in parental control features — consult your device documentation or settings menu to enable them. If a minor has accessed bw99 through your account, contact [email protected] immediately so our compliance team can investigate.
Play Responsibly — Enjoy bw99 Safely
Ready to explore bw99's games with your responsible gaming tools in place? Browse our cricket betting, slots, and live casino — or log in to review your account settings and activate your preferred limits today.